We offer free ground shipping on orders of $150 or more to the continental United States (excluding Alaska, Hawaii, Puerto Rico and other U.S. territories). Our freight carriers prevent us from shipping to US P.O Boxes. Free shipping terms subject to change, and may not apply to all products.
Please be informed that any taxes and duties added are payable by the receiver for international shipments. The international customs, taxes, and duties fees are applied by the government and not by our company. When you import goods into a country, you may be required to pay import duties or tariffs. These fees are imposed by the government to protect domestic industries, generate revenue, or regulate imports. The amount of duty depends on the type of goods and their declared value. This is not a charge imposed by the business you are purchasing from in the US.
If you're looking to return your purchase, arrange your return for a full refund or exchange within 30 days of purchase. Customers are responsible for costs associated with shipping the products back to us.
Need to return an item? If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at 888-544-7568 during our regular business hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. PST. You may also contact us through email at customerservice@littlegiraffe.com. Please allow 48 hours for a response.
